iYogi Secures $15 Million in Funding Led by Draper Fisher Jurvetson to Fuel Surging Market Share in Rapidly Growing Consumer Tech Support Market

Significant New Round of Funding to Build on iYogi’s Global Delivery Platform and Enhanced Services with Channel Partners

New York, NY, January 6, 2010: iYogi, the fastest growing on-demand consumer tech services company, announced today it has raised $15 million in funding to accelerate the company’s continued global growth in consumer remote tech support services. Draper Fisher Jurvetson joined continuing investors Canaan Partners; SAP Ventures, a division of SAP AG; and SVB India Capital Partners in the new financing.

iYogi will use the investment capital to enhance services, expand its team of Global Tech Experts, and build on the significant growth it has experienced in the last year. Since 2008, iYogi has seen 300 percent growth in revenues and subscribers, and has doubled its employee base to 1,200. For the next year, iYogi is forecasting an additional 300 percent revenue growth and an increase to 3,000 Global Tech Experts worldwide.

“The surging demand for remote technical services stems from the critical need for computer owners to keep their systems up and running and retailers to differentiate their offerings, particularly as the PC market becomes increasingly commoditized and competitive,” said Mohanjit Jolly, Executive Director at Draper Fisher Jurvetson India. “With its global team of experts, advanced support services and intelligent knowledge platform, iYogi is well-positioned for significant expansion and differentiation in this category, and is partnering with top tier retailers, ISP’s, OEM’s and software vendors to broaden its footprint.”

iYogi’s Global Delivery Platform is powered by Microsoft Certified tech experts, an extensive knowledge base and advance tools for diagnostics, repair and maintenance. The company has witnessed exponential growth through online direct marketing across four primary geographies - US, United Kingdom, Australia and Canada. In the coming year, iYogi will continue to build on its online brand presence and expand upon its channel partnerships to accelerate global expansion in the vast market for remote computer tech support.

“We are delighted to have support from successful, high-profile venture firms like Draper Fisher Jurvetson along with Canaan Partners, SAP Ventures and SVB India Capital Partners,” said Uday Challu, co-founder and CEO of iYogi. “iYogi’s progress over the last year is both a strong reflection of the tremendous market opportunity for remote technical services and an indication of iYogi’s momentum in seizing significant market share. We are able to effectively and consistently address and resolve consumer concerns through our unique Global Delivery Model across multiple geographies with the highest resolution rates and customer satisfaction in this growing industry.”

Today, iYogi has more than 100,000 annual subscribers and provides thousands of single incident sessions every day on a 24/7 basis. Its Global Delivery Platform delivers on the highest customer quality benchmarks in the industry and gets smarter with every customer interaction, building a powerful knowledge base that provides unique customer insights on predictive needs to tech support

ABOUT DFJ

Draper Fisher Jurvetson ("DFJ") backs extraordinary entrepreneurs everywhere who set out to change the world. DFJ achieves its mission through its DFJ Global Network of Partner Funds. Together, DFJ and the Network manage over $6B and have made more than 600 investments on four continents. With a 24-year history of success across diverse sectors and market conditions, DFJ has led the way investing in emerging technologies, from the Internet and life sciences to clean energy and nanotechnology. DFJ has been proud to back over 500 companies across many sectors including such industry changing successes such as Hotmail (acquired by MSFT), Baidu (BIDU), Skype (acquired by EBAY), United Online (UNTD), Overture (acquired by YHOO), Athenahealth (ATHN), EnerNOC (ENOC), TicketsNow (acquired by TicketMaster), Feedburner (acquired by Google), Interwoven (IWOV), Four11 (acquired by YHOO), Parametric (PMTC), and Digidesign (acquired by AVID). For more information, visit: www.dfj.com

About iYogi

iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi’s unique model, including proprietary technology iMantra and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive. Only iYogi -- with its proven global expertise delivery model, intelligent customer insight systems, easy-to-use self-help tools and automated PC optimization and computer support services – offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net

Media Contact

Derek Kober

Global Fluency

Tel. :650-433-4233

Email:dkober@globalfluency.com

Contact:

Vishal Dhar

President, Marketing

Tel. : +1-212-229-0901

Email : vishal@iyogi.net

IT support services optimizes your system/server

IT has become the backbone of every enterprise and small business. Even on the personal level too, we can’t ignore the importance of IT. Hence, IT support services have an important role to play in the coming year. Understanding the importance, software developer and manufacturer companies are outsourcing their IT support services to Microsoft Certified technical groups.
IT support services are available for versatile segment of users. These services are available on both remote and on site-visit basis. Customer oriented enterprises are offering, IT support services in a user-friendly and cost-effective manner.

Significant role of IT support services includes:
• Intellectual counseling on the primary stage
• Optimization of the system/Server performance
• Development of qualitative IT infrastructure
• Tighten the security aspect
• Effective data backup management
• Installation of compatible software
• Perform consistent monitoring of client’s server or system

Categories of IT support services

• Support for operating system
• Support for Internet networking
• Support for Migration of system/application software
• Support for Exchange server and email client
• Support for security patches
• Support for data backup

Selection of suitable IT support services is an essential part of your business if you want to gain absolute peace of mind. In turn, you will be able to focus deeply on your business and survive in the increasing competition. Brand specific IT support services are also available like Dell support, HP support and so on.

How to manage the Network Envoironment using Active Directory?

Active directory –a property modifier
Active directory is the protocol which provides the platform to manage the network environment. Microsoft has done enough amendment to simplify the use of Active Directory in terms of management, migration and deployment.
Important feature of Active Directory include:
• Permission of X.500 close user group professional in the same company.
• Inception of secure data management
• Presence of hierarchical system allows the system administrator to have clean information of individual user accounts
• Object-targeted storage organization, allows easy access for information from anywhere in the network.

Benefits of Active Directory
• Organizations are able to perform their regular business operating while switching over from one network to other network platform.
• Users don’t have to do much amendment in the existing network.
• Existing user accounts and resource permission will be self migrated.
• Services and application running on the existing platform would also get migrated without any effort.

Deployment of Active Directory
User should follow the below suggestion to formulate Active directory over the new server platform.
• Test and verify the deployment process.
• Against the Forest Root create a DNS.
• Create the Forest Root.
• Map a new Regional Domain.
• Import your valuable data from other sources.

Installation of DNS Server in Windows Server 2003

When you browse Internet, you always write alphanumeric address in the address bar. You write these type of addresses because these are easy to remember. The main point is that any server address is in the form of IP address. Then there arises the need of translating these alphanumeric addresses in the IP addresses. Here comes the role of DNS Server. DNS Server does the task of translating the alphanumeric address into the IP address. This server is required when you write any website address in the address bar or you click on any link. Before the installation of DNS Server, you should have the information about your domain name, the IP address and host name of each server for which you want to provide name resolution.

If you want to configure your computer as a DNS Server, then the following conditions should be fulfilled:

Your operating system should be configured in the correct way. DNS service is based on the correct configuration of the operating system and its services, in case you are using the Windows Server 2003 family. You have to allocate the available disk space. All the existing disk volumes should use the NTFS file system.

If you want to install DNS Server, then follow these steps:

Click on the Start, click on Control Panel and then click on the Add or Remove Programs. After this, click on Add/Remove Windows Components. Then open the Windows Components Wizard. In the Components, pick out the Networking Services check box and then click on the Details. In the Subcomponents of Networking Services, pick out the Domain Name System (DNS) check box, click on OK and then click on the Next. If you are prompted, then type the full path of the distribution files and then click on OK. In this way DNS Server will be installed on your system.

IT server support energizing the business

Rapid growth of businesses has put extra gravitational force on the IT infrastructure of leading organizations. Hence, to manage huge amount of data, consistent up gradation is required on the server part and so is the need of IT server support. Many well established firm are associated with the job of server support, which are offering 24/7 maintenance, installation and integration support on a wide range of data systems. These IT server support firms are well equipped with a strong technical and it support team.
IT server support has a very crucial role in managing the IT infrastructure. They play key role in designing, installing and maintaining the server. Under any IT server support security, availability, reliability and stability are considered as the foundation stone. Adept IT technician are employed to get rid of any related error. In addition to server, they will also pay attention towards the functioning of desktop, as they are the integral part of any business. They will manage any kind of issue associated with hardware or software. Technician takes care of data backup and does their archiving too, in order to fight against any mishaps of system crash. IT server support provides strong protection against any kind of anti-virus or malware. E-mails to be scanned are made to undergo Message Labs Platform. Any malicious email contaminated with a virus or containing a bad link is blocked and quarantined along with information of sender and recipient.
IT server support facilitates VoIP Telephony. Hence, it is extremely useful for the enterprises to communicate in real time with integrated voice, data, video and mobile communications. Moreover, they are able to make 24/7 use of VoIP Telephony, which helps them to organize any meeting or seminar round the globe.
IT server support plays an important role to make the e-mail communication secure with email contents filtering and end- to -end boundary encryption service. In addition to this, they keep a control over the bulk of email collection which makes unnecessary burden on your server. They provide protection against viruses, spam, identity theft and targeted blackmail campaigns and on the other hand ensure legitimate business email is not blocked.

Connection of Clients to Terminal Services

This article will throw some light on how to connect a Windows Server 2003 based terminal services client to a terminal server by using Remote Desktop Connection.
For connecting clients to terminal services, you have to open Remote Desktop Connection. For doing this, click Start, select All Programs, click on Accessories. Then click on Communications and then click Remote Desktop Connection. After opening the
Remote Desktop Connection, you have to create a terminal services connection. Follow these steps for doing this:

Open Remote Desktop Connection on your Windows server. Then in the Computer box, type the computer name or the IP address of a terminal server or a computer that has Remote Desktop enabled. If you want to get connected to a remote computer from a console session, then type computer name or IP address /console. Then click on Connect. After that you will view a Windows dialog box. In this dialog box, type your user name, password and domain and then click OK.
After the creation of terminal services connection, you have to save this as a Remote Desktop protocol (.rdp) file. This .rdp file consists of all the information for connecting to a terminal server. This file also contains the optional settings that were performed at the time of saving this file. Follow these steps for saving your connection settings:
You have to open Remote Desktop Connection and then click on Options. Then you have to determine the connection settings that you would like for this connection. After that on the General tab, click Save As. In the File name box, type a file name for the saved connection file and then click on Save.
After saving the connection settings, you can also open any saved connection. For doing this, follow these steps. You have to open Remote Desktop Connection and then click on Open. Then double-click the .rdp file for that connection which you want to open.

Alteration in Terminal Server's listening port

It is a well-known fact that TCP port 3389 is used by Terminal Server and Windows 2000 Terminal Services for client connections. Alteration in this port is not recommended by Microsoft. But you can change this port. You have to perform this task carefully, otherwise you will face serious problems.
You have to give more concentration while modifying the registry. If you want to change the default port, then you have to follow these steps:
You start with the task of running Regedt32 and go to this key, HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp. Then you have to find the port number subkey and notice the value of 00000D3D, hex is for 3389. After this, you have to change the port number in Hex and save the new value.
If you want to change the port for a particular connection on the Terminal Server, then follow these steps:
You have to run Regedt32 and go to this key, HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Terminal Server\WinStations\connection. After this, you have to find the port number subkey and notice the value of 00000D3D, here hex is for 3389. Then you have to change the port number in Hex and save this new value.
After performing this, you have to make alteration in the Port on the Client Side. Follow these steps to perform this:
You have to open Client Connection Manager. Then on the File menu, click on New Connection and then create the new connection. After executing the wizard, you will view a new connection listed there. Then you have to ensure that new connection is highlighted. After this, on the File menu, click Export. Then you have to edit the .cns file using Notepad. You have to make modifications in the server port, Server Port=3389 to Server Port= new port number, that you had specified on Terminal Server. Now import the file back into Client Connection Manager. Then you will be demanded to overwrite the current one. If it has the same name, then overwrite it. In this way, you will receive a client that has the correct port settings to match your Terminal Server settings.